Working directly with Practice Manager Barbara Milby from Kilbirnie Medical Practice, we have been able to equip them with the right technology, payroll services and specific financial advice relating to the sector, ensuring they are able to concentrate on the business at hand, looking after their patients.

On joining the team at Kilbirnie in 2015 Barbara was recommendation to look at using us. “From the very first meeting I could see William Duncan + Co were forward thinking and steps ahead in terms of the service they were offering. It was clear we were getting great value for money in terms of the quality of advice and guidance that’s needed in our very specialised area.”

Barbara was initially hesitant about transitioning the practice from their legacy system to Xero cloud accounting software. With the knowledge that we have adapted the standard software to make it relevant and useful for GP practices, and with dedicated support and guidance from the team, Barbara is now a confident user and has easy to access, up-to-date financial information that is easy to manage.

“Working with William Duncan + Co alleviates any sense of apprehension I have about our year end accounts. They operate an incredibly efficient service, so much so we were signing off our December year end accounts by the end of February. From our GPs perspective, they are getting the information much quicker than ever before which is amazing.”

While Barbara herself has a lot of experience in payroll management, having William Duncan + Co provide this service on behalf of the practice has been a major benefit and one she would highly recommend to any of her counterparts. “Linda and the team in Payroll are always willing to help, never have the ‘can’t do’ attitude, and are very solutions driven. The service they provide is incredibly efficient and the payslip system is modern, easy to access and secure.”

“I particularly like working with Stephen and the team as they are very friendly while professional in approach. You get a good reception from all and messages are always returned within the day. I am confident that should the practice structure change in the future, William Duncan + Co will be able to adapt and support our business as required.”

Key staff who work with Kilbirnie Medical Practice

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